Privacy Policy

In accordance with Article 10 of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, we hereby inform you that NETO ESTUDIO CREATIVO, SL, with C.I.F. B97674709 and address at Ronda Narcís Monturiol, 17 46980 Paterna – Valencia is responsible for the management and operation of the site www.experiencesvalencia.com registered in the Mercantile Registry of VALENCIA T 8321, L 5612, F 49, S 8, H V 109384. 

If you wish to contact us, you may do so by mail to the address above or by e-mail to hello@experiencesvalencia.com.

Access to our domain can be done directly or through any existing redirection, being this Privacy Policy applicable. 

This Privacy Policy describes how we treat your personal data (e.g. collection, use, communication, storage and protection of your personal information) and provides information about your rights as a data subject.

NETO ESTUDIO CREATIVO, SL is responsible for the processing, as well as for the collection, use, communication, conservation and protection of your personal data, in accordance with the General Data Protection Regulation, internal rules and policies or any applicable national regulation.

In compliance with the Organic Law 3/2018 of December 5, 2018, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), as well as the General Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, by means of this document, NETO ESTUDIO CREATIVO, SL informs: 

Our identifying information:

NETO ESTUDIO CREATIVO, SL

You can contact us

• By postal mail: Ronda Narcís Monturiol, 17 46980 Paterna – Valencia
• By e-mail: hello@experiencesvalencia.com
• By phone: 96 131 86 59
• Web page: experiencesvalencia.com

We process the following categories of personal data:

• Identifying data –name and surname, ID card or equivalent.
• Administrative data – Company name, address, bank details and contact persons.
• Contact data –email, telephone number and address.
• Digital data – cookies, IP address, web pages and social networks and other data publicly accessible on the Internet, etc.
• Social media data – public social media profile data of followers and visitors.
• Business data – suppliers, customers, administrators and partners.
• Other data necessary for the processing – for more information about the category of personal data in the development of our activity, you can consult our Register of Activities.

We collect information about you from the following sources:

From our website:

• Through the Contact form.

From other Internet tools:

• Through our social networks.
• Through email to customers or suppliers with whom there has been a previous business relationship.
• Through email to future customers or interested parties without a commercial relationship with whom we do not yet have explicit consent.
• Through email to interested parties from whom we have the consent through the different contact forms.

From other sources:

• When communicating or interacting with you by telephone, e-mail or other means of contact from our company.

For more information about the different mechanisms of data collection in the development of our activity, you can consult our Register of Activities.

The data will be kept for as long as there is a commercial, contractual or professional relationship with the data subject and thereafter for the years necessary to comply with the corresponding legal obligations in each case. Notwithstanding the foregoing, they will be kept as long as they are necessary for the processing and the data subject does not request their deletion.

For more information on the conservation of data in the development of our activity, you can consult our Register of Activities.

Depending on the purpose of the processing, your personal data may be transferred or processed to different categories of recipients:

• External collaborators or Professionals(Tax and accounting advisor, Carrier, …).
• Public administrations (Public administrations that use them in the legitimate exercise of their powers).

In any case, we transfer your data only to the extent strictly necessary and in the manner required to carry out the purposes described in this privacy policy and only to entities with which we have signed agreements protecting your rights and freedoms in relation to your personal data. These entities and/or professionals considered as Processors will be governed by the provisions of Art. 28 of the RGPD and this entity is responsible for taking all necessary security measures in accordance with the aforementioned regulation.

For more information on the transfer to third parties of the data in the development of our activity, you can consult our Register of Activities.

In order to carry out our business, the provision of our services, we process your personal data in accordance with the conditions set out in this privacy policy within the European Union (EU).

For more information on where we process data in the course of our business, you can consult our Register of Activities.

Your data will be collected for processing operations relevant to the following purposes:

Own purposes of the elements of our website:

• Contact Form:
• Receive contact information or other requests made by you.
• Other purposes of the same formContact Form

• Specific treatment in social networks (see social networks section).
• In the case of prospective customers or interested parties for whom we do not have explicit consent, this will be requested via email in order to continue to maintain communication.

General purposes of our activity:

• To receive contact information or other requests made by you through any of our communication channels.
• Administrative tasks derived from the provision of our services.

For more information about the purposes of data processing in the development of our activity, you can consult our Register of Activities.

You may withdraw your consent at any time free of charge by exercising your rights, sending your request in writing and duly identified by any supporting document, at our address Ronda Narcís Monturiol, 17 46980 Paterna – Valencia or by email at the address hello@experiencesvalencia.com, for more detailed information on the Exercise of your rights you can consult our Register of Activities.

The use of your data under the conditions described above is permitted by European and Spanish data protection regulations in accordance with the following legal bases:

Art.6. GDPR

 

• The data subject has consented to the processing of his/her personal data for one or more specified purposes.
• The processing is necessary for the performance of a contract to which the data subject is a party or for the implementation at his/her request of pre-contractual measures.
• The processing is necessary for compliance with a legal obligation applicable to the controller.

 

For more information on the legal basis for the processing of data in the course of our business, you can consult our Register of Activities.

The data protection regulations allow you to exercise your rights of access, rectification, opposition, erasure (“right to be forgotten”), limitation of processing, portability and not to be subject to individualized decisions before the Data Controller.

Any data subject has the right to be provided BEFORE his or her data is collected with basic information at a first level, in summary form, at the same time and in the same medium in which his or her personal data is collected and, on the other hand, to be provided with the rest of the information, in a medium more suitable for its presentation and comprehension.

The information to be provided by layers or levels would be as follows:

1st Layer Information

• The identity of the Data Controller.
• What data will be processed.
• For what purpose.
• Where and how they have been obtained.
• The legal basis for the processing.
• Whether they will be communicated, transferred or processed by third parties.
• The reference to the procedure for the Exercise of Rights.

2nd Layer Information

• Contact details of the person in charge. Identity and data of the representative (if any). Contact details of the data protection officer (if any).
• Extended description of the purposes of the processing. Data retention periods or criteria. Automated decisions, profiles and logic applied.
• Details of the legal basis for processing, in cases of legal obligation, public interest or legitimate interest. Obligation or not to provide data and consequences of not doing so.
• Recipients or categories of recipients. Adequacy decisions, guarantees, binding corporate rules or specific applicable situations.
• How to exercise the rights of access, rectification, deletion and portability of data, and the limitation or opposition to its processing.
• Right to withdraw the consent given.
• Right to complain to the Control Authority.

(The following table indicates what your rights are).

Right of access	To know what information about you is being processed, for what purpose it is being processed, where the information has been obtained and whether it will be communicated or has been communicated to someone else.
Right of rectification	To modify inaccurate or incomplete information about you.
Right of cancellation	To cancel your inadequate or excessive data.
Right to object	To prevent the processing of your data or to stop the processing of your data, but only in the cases provided for by law.
Right to limit processing	To request the suspension of data processing in the cases established by law.
Right to data portability	To be able to receive your data provided in a structured, commonly used electronic format and to be able to transmit it to another Data Controller.
Right not to be subject to individualized decisions	In order not to have a decision taken about you, which produces legal effects or affects you, based solely on the processing of your data.

These rights are characterized by the following:

• Their exercise is free of charge.
• You may exercise your rights directly or through a legal representative.
• If the request is submitted electronically, the information will be provided electronically whenever possible, unless you request otherwise.
• Before exercising your rights, we must identify you in order to protect your personal data against fraudulent attempts.
• Your request will be resolved within one month.
• The data controller is obliged to inform you about the means to exercise these rights. These means must be accessible and this right may not be denied solely on the grounds that you choose another means.
• If the person in charge does not act on the request, he/she will inform, within one month at the latest, of the reasons for his/her inaction and the possibility of complaining to a Control Authority.

If you wish to exercise any of the rights described above, you can contact us through our Internal Data Protection Officer:

• By postal address:

NETO ESTUDIO CREATIVO, SL

Att. Responsible for Data Protection

Ronda Narcís Monturiol, 17 46980 Paterna – Valencia

 

• Or by e-mail to the following address: hello@experiencesvalencia.com

If you wish to file a complaint regarding the processing of your data by NETO ESTUDIO CREATIVO, SL, we inform you that you can contact the Spanish Data Protection Agency, C/ Jorge Juan, 6 28001-Madrid http://www.agpd.es

Cookies are files that are downloaded to your computer to collect standard internet log information and information about browsing habits. This information is used, for example, to track visitor usage of the website and compile statistical reports on website activity.

You can set your browser not to accept cookies. However, some first party cookies are necessary to enable the website user’s session to use our services.

For more information, please visit the website’s Cookie Policy.

NETO ESTUDIO CREATIVO, SL has presence in social networks, such as: Facebook, Twitter, YouTube, Tiktok and Instagram being the purpose of the processing of personal data those established within the conditions affecting the service. In the event that the registration to certain services is made through personal data associated with a user account, it is reported that it will share certain information contained in your account. NETO ESTUDIO CREATIVO, SL reminds you that you should be aware of the privacy policies of such media or social networks in which you are registered in order to avoid sharing unwanted information.

You have the privacy settings and account management in social networks to manage privacy preferences, identity, advertising and other related issues.

In the event that the registration to certain services is made through personal data associated with a user account, it is reported that it will share certain information contained in your account.

The purposes of the data collected in the different social networks are:

• Advertising and commercial prospecting.
• Management of customer databases that come from campaigns or promotions in the dissemination of our activities and services among our followers.
• Management related to e-commerce and order tracking.
• Communication with customers or interested parties.

Detailing each of the social networks, in Facebook, when a user becomes a fan of the official Fan Page through the “Like” button, he/she authorizes the use of his/her personal data only in this Facebook platform for the management of the “Fan Page” and the communications that are maintained in a bidirectional way with said followers through chat, publications, comments, messages or other means of communication that the social network allows now and in the future. This treatment will be subject to the privacy policies of this social network and that the user can consult in the following link: https: //www.facebook.com/policy.php. By becoming a fan you will have access to the list of members or followers who have joined the Fan Page. It is also reported that when a user becomes a fan, the news that are published will also appear on your home page and that, if the user fan makes comments on these publications, will be accessible by other fans both your comment and the name of your profile and, where appropriate, the photograph you have in the same or according to your privacy settings, or biography and labeling. In any case, it is the responsibility of the user to use the social network.

In relation toTwitter, when a user follows our profile by clicking on the “Follow” button, you will have access to the profile page of the people who follow him/her, specifically, the user’s name, photograph (in case the user has put a photograph in the profile), and comments or “Tweets” or replies made by the user or by others mentioning him/her, as well as the rest of the information that has been published in the user’s profile, such as users who are followed, their followers or favorites of the profile. The data of users who follow our profile on Twitter are used only to manage and respond to the “Tweets” or messages exchanged between the two. The privacy policy that governs this social network can be consulted at the following link: https://twitter.com/privacy

Similarly, in relation to YouTube, we will have access to the information of the people who subscribe to our channel, specifically, the user name, photograph (in case the user has put a photograph in his/her profile), and comments made to the channel’s videos, subscriber videos, playlists and other channels to which he/she has subscribed.

In relation to Instagram, when a user follows our profile by clicking on the “Follow” button, you will have access to the profile page of the people who follow you, specifically, the user name, photographs (in case the user has put a photograph on the profile), and publications made by the user, as well as to the rest of the information that has been published on the user’s profile such as users who are followed or their followers. The data of users who follow our profile on Instagram are used only to manage the information exchanged between the two. The privacy policy that governs this social network is available at the following link: https://help.instagram.com/519522125107875

In relation to Tiktok, when a user follows our profile by clicking on the “Follow” button, you will have access to the profile page of the people who follow you, specifically, the user’s name, pictures (in case the user has put a picture on the profile), and videos made by the user, as well as other information that has been published on the user’s profile such as users who are followed or their followers. The data of users who follow our profile on Tiktok are used only to manage the information exchanged between the two. The privacy policy that governs this social network is available at the following link: https://www.tiktok.com/legal/page/eea/privacy-policy/es

To request the cancellation of any service in which you are registered, we inform you that you can exercise the right of cancellation or opposition to the processing of your data by contacting Ronda Narcís Monturiol, 17 46980 Paterna – Valencia or by sending an email to hello@experiencesvalencia.com, with the subject UNSUBSCRIBE REQUEST and indicating your details and email address with which you are registered. We will respond to your request indicating the status of your request or if we need more information about it.

The User certifies that he/she is over 14 years of age and therefore has the necessary legal capacity to consent to the processing of his/her personal data in accordance with the provisions of this Privacy Policy.

Last Update: April 23, 2024